Return & Refund Policy

The Northern Fitness Return and Cancellation Policy

Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and financed orders.

Return Eligibility

  • Eligible Items: Regularly stocked in-home items.
  • Ineligible Items: Special ordered items and products purchased for commercial spaces.

Return Period

  • The return policy is valid for 30 days starting from the day your items are picked up or received.

Affirm Financing

  • Orders financed through Affirm: These orders are not eligible for refunds. However, they are subject to the same return policy for store credit or exchanges.

Cancellation Policy for Unfulfilled Orders

  • Orders not yet fulfilled can be cancelled without any penalty. Contact us at info@northernfitness.ca to cancel an order.

Wearables Policy

  • Wearables include apparel, shoes, and fitness accessories like weighted vests, ankle weights, heart rate monitors, etc.
  • Returns for wearables: We do not accept returns for any wearables if they have been worn or used.

Restocking Fees

Restocking fees, based on the condition of the product, are as follows:

  • Unused and unopened items = 0%
  • Open box = 10%
  • Used or assembled = 15%

Return Process 

  • To initiate a return, contact us at info@northernfitness.ca.
  • If your return is accepted, we will provide instructions on how to proceed.
  • Customer Responsibility: Customers are responsible for returning and shipping the products back to us.
  • Additional Shipping Cost: For items that were shipped with free shipping, customers are required to cover our initial shipping cost to them in case of a return.
  • Unsolicited returns will not be accepted.

Damages and Issues

  • Inspect your order upon reception and immediately report any defects, damages, or incorrect items to us for prompt resolution.

Exchanges

  • For exchanges, return your item first. After acceptance, you may make a separate purchase for the new item.

Refunds

  • Refund process: We will inform you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method.
  • Note: Refund processing times vary depending on your bank or credit card company.

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