Return & Refund Policy
The Northern Fitness Return and Cancellation Policy
Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and financed orders.
Return Eligibility
- Eligible Items: Regularly stocked in-home items.
- Ineligible Items: Special ordered items and products purchased for commercial spaces are not eligible for return or cancellation.
Return Period
- The return policy is valid for 30 days starting from the day your items are picked up or received.
- Starting November 10th, for all orders placed and delivered by December 31st, you’ll have until January 31st to file a return. For orders placed or delivered after December 31st, returns can be filed within 30 days from the delivery date.
Affirm Financing
- Orders financed through Affirm: These orders are not eligible for refunds. However, they are subject to the same return policy for store credit or exchanges.
Cancellation Policy for Unfulfilled Orders
- Orders for regularly stock items that are not yet fulfilled can be cancelled without any penalty. Contact us at support@northernfitness.ca to cancel an order.
Wearables Policy
- Wearables include apparel, shoes, and fitness accessories like weighted vests, ankle weights, heart rate monitors, etc.
- Returns for wearables: We do not accept returns for any wearables if they have been worn or used.
Free Shipping
- In the case where your order received a free shipping promotion, the shipping cost of the item to you will be your responsibility. This cost will be deducted from the refund.
Restocking Fees
Restocking fees, based on the condition of the product, are as follows:
- Unused and unopened items = 0%
- Open box = 10%
- Used or assembled = 15%
Return Process
To submit a return request, click on the profile icon in the store navigation.
1. Log in to your account:
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
If your return request is approved, you receive an email with further instructions. After the product is returned, you receive a refund.
Damages and Issues
- Inspect your order upon reception and immediately report any defects, damages, or incorrect items to us for prompt resolution.
Exchanges
- For exchanges, return your item first. After acceptance, you may make a separate purchase for the new item.
Refunds
- Refund process: We will inform you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method.
- Note: Refund processing times vary depending on your bank or credit card company.
Contact Us
- For any questions or concerns regarding returns, contact us at support@northernfitness.ca.
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/