The Northern Fitness Return and Cancellation Policy
Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and financed orders.
- Eligible Items: Regularly stocked in-home items.
- Ineligible Items: Special ordered items and products purchased for commercial spaces.
- The return policy is valid for 30 days starting from the day your items are picked up or received.
- Orders financed through Affirm: These orders are not eligible for refunds. However, they are subject to the same return policy for store credit or exchanges.
Cancellation Policy for Unfulfilled Orders
- Orders not yet fulfilled can be cancelled without any penalty. Contact us at email@example.com to cancel an order.
- Wearables include apparel, shoes, and fitness accessories like weighted vests, ankle weights, heart rate monitors, etc.
- Returns for wearables: We do not accept returns for any wearables if they have been worn or used.
Restocking fees, based on the condition of the product, are as follows:
- Unused and unopened items = 0%
- Open box = 10%
- Used or assembled = 15%
- To initiate a return, contact us at firstname.lastname@example.org.
- If your return is accepted, we will provide instructions on how to proceed.
- Customer Responsibility: Customers are responsible for returning and shipping the products back to us.
- Additional Shipping Cost: For items that were shipped with free shipping, customers are required to cover our initial shipping cost to them in case of a return.
- Unsolicited returns will not be accepted.
Damages and Issues
- Inspect your order upon reception and immediately report any defects, damages, or incorrect items to us for prompt resolution.
- For exchanges, return your item first. After acceptance, you may make a separate purchase for the new item.
- Refund process: We will inform you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method.
- Note: Refund processing times vary depending on your bank or credit card company.
- For any questions or concerns regarding returns, contact us at email@example.com.