Shipping Policy

We offer shipping Canada-wide. Our shipping policy applies to orders placed before 12 PM Eastern Standard Time. Due to the high volume of orders, any product in stock on our website will be shipped out within 1-2 business days. Delays may occur if order processing is backlogged during peak season or if there are factors beyond our control such as inclement weather. We require basic contact information, complete shipping address and payment in full. All shipping charges are non-refundable once an order has been dispatched from our warehouse.

Please be advised that all shipping timelines are estimates, many of our shipping partners are not providing guaranteed delivery dates due to the high volume of shipping.

*Please Note: P.O. Boxes cannot be accepted as a shipping address, if a PO Box is entered, we’ll have to contact you for a physical address.*

Parcel vs. Oversized

There are two categories in which an order may be shipped with Parcel and Oversized.

Parcels are packages that are fulfilled using regular carriers and any method of transportation. We offer standard shipping options with major carriers including FedEx, Canpar, UPS, and Purolator.

Parcel ETA - 1 to 6 business days after item has shipped

Oversized items are large items (exceeding 150 lbs) such as treadmills or cable machines we can only ship with LTL (Less-than-Truckload) Freight. For these shipments the customer will be contacted a day prior for a delivery appointment. For oversized items the delivery person will not help carry inside, the customer will either have to offload from the delivery vehicle or the driver will drop off at the curb.

Oversized ETA - 2 to 10 business days after item has shipped

Questions or concerns about a shipment? 

If you do not receive your order within 11 business days of ordering, please contact the shipping carrier for the most up to date information and status updates.

Feel free to contact us via phone (1-844-667-8449 Ext 1) or email us at info@northernfitness.ca