Shipping Policy

We offer shipping Canada-wide and pickup options in the Greater Toronto Area. Our shipping policy applies to orders placed before 12 PM Eastern Standard Time. Due to the high volume of orders, any small parcel orders (UPS, FedEx, Purolator) will be shipped out within 1-2 business days and LTL Oversized Freight orders within 4-5 business days. Delays may occur if order processing is backlogged during peak season or if there are factors beyond our control such as inclement weather. We require basic contact information, complete shipping address and payment in full. All shipping charges are non-refundable once an order has been dispatched from our warehouse.

Please be advised that all shipping timelines are estimates, many of our shipping partners are not providing guaranteed delivery dates due to the high volume of shipping.

Please Note: P.O. Boxes cannot be accepted as a shipping address, if a PO Box is entered, we’ll have to contact you for a physical address.

Please note that orders will only be dispatched when all items in the order are ready for shipment, as we do not ship incomplete orders. However, we can accommodate partial fulfillment for orders intended for pick-up. If you would like to partially pick up an order, please contact us at support@northernfitness.ca.

Parcel vs. Oversized

There are two categories in which an order may be shipped with Parcel and Oversized.

Parcels are packages that are fulfilled using regular carriers and any method of transportation. We offer standard shipping options with major carriers including FedEx, Canpar, UPS, and Purolator.

Oversized items are large items (exceeding 150 lbs) such as treadmills or cable machines we can only ship with LTL (Less-than-Truckload) Freight. For these shipments the customer will be contacted a day prior for a delivery appointment. For oversized items the delivery person will not help carry any items inside, the customer will either have to offload from the delivery vehicle or the driver will drop off at the curb.

Pickups in the Greater Toronto Area

We offer pickup options at our Mississauga and Whitby location. Orders for the Mississauga location are typically ready within 1 business day and orders for the Whitby location can take up to 3 business days to transfer from the primary warehouse. Please select the desired location at the checkout and you'll receive an email notification to schedule a pickup appointment once your order is ready.

Lost or Stolen Items

If you believe one or more of your items has been lost or stolen please contact us right away. 
Please note we will work with the carrier to try and locate the items. After the investigation, if the item is deemed stolen by our team we will provide a replacement.
Only in the instance a replacement cannot be provided will a refund be given. 

Questions or concerns about a shipment? 

If you do not receive your order within 12 business days upon shipping, please contact the shipping carrier for the most up to date information and status updates.

Feel free to contact us via phone (1-844-667-8449 Ext 1) or email us at support@northernfitness.ca.